ENTRY INSURANCE
When you enter Southern Lakes Ultra, you are able to take out Entry Protection Insurance, with X Cover. (opt in)
Southern Lakes Ultra, will not be offering a separate Refund Policy.
Southern Lakes Ultra have chosen to offer Entry Protection Insurance (through X Cover) to offer full protection for our athletes.
By offering Entry Protection Insurance, our athletes, have the ability to have Full Control over their entry fee money. Athletes are able to enter with confidence that if the unexpected happens, they have insurance cover with X Cover.
If athletes choose not to take out X Cover Entry Protection Insurance, you must be aware that there are no other options to receive a refund.
We strongly recommend all athletes take out Insurance.
Southern Lakes Ultra recommend all athletes to take out personal insurance for any costs over and above your entry fee.
HOW DO I GET X COVER
When you complete your online registration, you will be given an option to insure your entry. If you select this option, you will then have the Insurance fee added to your payment.
Note that the insurance fee is based on the full entry fee for Southern Lakes Ultra. If your entry is paid in two payments, (deposit on entering, and balance on invoice at a future date), your full insurance cover premium is paid for with your entry deposit payment. No further premium for insurance will be invoiced with your balance invoice payment.
If you select the option to add X Cover Entry Protection Insurance, your insurance fee is added to your payment.
Once you have entered and paid, you will receive two emails – one from Event Plus, which is your Entry Confirmation, and one from X Cover, which gives you information around the refund protection and how to make a claim, if required.
WHAT DOES IT COST
X Cover Entry Protection Insurance adds 8% on to your entry fee.
It gives you the assurance that you will be able to get a full refund* if something unexpected happens.
*Terms and conditions as per X Cover Entry Protection Insurance
WHAT DOES X COVER ENTRY PROTECTION INSURANCE COVER
X Cover will refund the cost of your booking if you are unable to attend a booked event due to:
unexpected disruption of the public transport network you could not have reasonably known about before the date of the booked event.
an injury, or an illness affecting you or a member of your immediate family.
death happening to you at any time before the booked event or a member of your immediate family within a 4-week period of the booked event;
the mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked event.
jury service which you were unaware of at the time of the purchase.
burglary or fire at your residence in the 48 hours immediately before the booked event that required the attendance of the emergency services.
you being summoned to appear at court proceedings as a witness which you were unaware of at the time of purchase.
you being a member of the armed forces and being posted overseas unexpectedly.
·adverse weather including snow, frost, fog or storm where the Police services or other Government agencies have issued warnings not to travel. You must provide confirmation of relevant road closures from the Police or the relevant Government agency.
you are being relocated permanently for work by your employer more than 100 miles from the booked event which you were unaware of at the time of booking, or you are unexpectedly made compulsory redundant.
HOW DO I MAKE A CLAIM
X Cover sends you specific information on how to make a claim if required. The process is simple and refunds are processed quickly.
For full information on the Terms and Conditions, please follow the link https://www.xcover.com/en/claim
CAN I TRANSFER MY ENTRY TO SOMEONE ELSE
All entries are individual and for the entered person only. Southern Lakes Ultra do not allow you to transfer your entry to anyone else.
OTHER REFUND INFORMATION
If Southern Lakes Ultra Event has to be cancelled due to reasons out of the organisers control (for example, but not limited to; force majeure, natural disaster, terrorism, extreme adverse weather, third party directives / changes) there will be no refunds. Southern Lakes Ultra will endeavour to refund athletes any left over funds once event costs have been covered.
